House of Roses Policy

  • Order Processing

    All orders are lovingly handcrafted and prepared with care.
    Please allow 24–48 hours for order processing before delivery, unless a specific delivery date is arranged. For same-day or urgent orders, contact us directly and we’ll do our best to accommodate.

  • Delivery Policy

    We offer local delivery in El Paso, TX.
    Delivery hours:
    • Monday–Friday: 12 PM – 8 PM
    • Saturday–Sunday: 9 AM – 6 PM
    After your order is placed, we’ll reach out to schedule your preferred delivery time — always trusting in God’s perfect timing.

  • Refunds & Cancellations

    Because each arrangement is custom-made and uses fresh florals, all sales are final.
    If there is an issue with your order (such as damaged flowers or a delivery concern), please reach out within 24 hours of delivery and we will do our best to make it right.

  • Contact Us

    Have a question or special request? We’re happy to help!
    📧 Email: houseofroseseptx@gmail.com
    📱 Instagram: @houseofroseseptx

  • Faith & Intentions

    House of Roses was created through prayer, purpose, and love.
    Every bouquet is made with intention, and we hope our flowers remind you of the beauty and blessings God surrounds us with daily.